Refund policy
At Pure Bliss, we believe in the power of radiant, healthy skin. We are so confident in the efficacy of our Pure Bliss Glow beauty cream that we back it up with a 7-Day Result Guarantee.
If you don't see a visible glow or improvement in your skin within 7 days of delivery, we will gladly refund your money.
### How the 7-Day Guarantee Works
To qualify for a refund under our results guarantee, please ensure you meet the following criteria:
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The Timeline: The return request must be initiated within 7 days of receiving your product (tracked via delivery confirmation).
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The Usage: You must have used the product daily as directed for the full 7 days.
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Proof of Purchase: A valid order number or receipt must be provided.
### Return & Refund Process
If you are unsatisfied and wish to claim your refund, please follow these steps:
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Contact Us: Reach out to our customer care team via email at pureblissbright@gmail.com or via WhatsApp/Call at +92 320 7727621.
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Provide Details: Share your order details and a brief note about your experience. (We love feedback so we can keep improving!).
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Return the Product: Ship the remaining product back to our designated address. Note: Customers are responsible for return shipping costs.
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Inspection & Inspection: Once we receive the returned bottle/jar, we will process your refund within 3–5 business days. The refund will be issued via Bank Transfer, JazzCash, or EasyPaisa as per your preference.
### Damaged or Wrong Items
If your package arrives damaged, leaking, or if you received the wrong item, please contact us within 24 hours of delivery. Send us a photo of the damaged item via WhatsApp or email, and we will dispatch a brand-new replacement immediately at no extra cost to you.
### Get in Touch
We are always here to help you on your skincare journey! For any questions regarding your order or our policy, feel free to reach out:
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Email: pureblissbright@gmail.com
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Phone/WhatsApp: +92 320 7727621
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Instagram: @pureblissbright